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MAKE A WISH
SHARE YOUR IDEA OF THE PERFECT CANDLE AND SEE IT COME TO LIFE
Love a particular scent but can't find it? Or have you seen a style of candle you'd love us to replicate? Let us know and if it's popular, we'll add it to our stock
CARE GUIDES
MELT ADVICE
Follow these tips to safely enjoy your melts
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NOT FOR CONSUMPTION. Do not eat.
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CHECK IF YOUR BURNER IS SUITABLE FOR MELTS. Some burners are designed only for oils, not wax. Wax burners typically have a deeper dish and are recommended to have a distance of 10cm between the tealight and wax dish.
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PLEASE EMPTY AND CLEAN BURNER BEFORE USING A DIFFERENT WAX MELT. This prevents contamination between two scents and their fragrance oils.
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DO NOT OVERHEAT. Follow your burner's guidance on the size and strength of the tealight. More than one tealight will cause the wax to overheat. 2-hour or 4-hour tealights are recommended. Please do not use 8-hour tealights as they may overheat the wax. Use unscented tealights.
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KEEP AWAY FROM FLAMMABLE OBJECTS, CHILDREN, PETS, OPEN WINDOWS, AND DRAFTY AREAS.
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DO NOT LEAVE YOUR BURNER UNSUPERVISED.
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DO NOT MOVE WHILE LIT. Burner and wax may be hot and the hot wax may spill.
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KEEP AWAY FROM WATER. If any water contaminates the melt, the heat from the hot wax will cause it to bubble and spit. Also, keep the wax free of foreign materials/objects.
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MELT WAX DOES NOT EVAPORATE LIKE CANDLE WAX, ONLY THE FRAGRANCE DISSIPATES. Wait until the wax has cooled before removing. It should easily pop out of the burner's dish. If not, use a spoon as leverage.
FAILURE TO FOLLOW THIS ADVICE MAY RESULT IN SMOKE DAMAGE, INJURY, OR FIRE.
BEESWAX CANDLE CARE
Follow these tips to safely enjoy your candles
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NOT FOR CONSUMPTION. Do not eat.
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KEEP AWAY FROM FLAMMABLE OBJECTS, CHILDREN, PETS, OPEN WINDOWS, AND DRAFTY AREAS.
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PLACE CANDLES ON HEAT-PROOF SURFACES. This will reduce the risk of damage to tabletops or other surfaces.
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TRIM YOUR WICKS TO 5mm BEFORE EVERY BURN. Keeping your wick trimmed prevents the candle from getting too hot. This helps provide an even burn that stops tunnelling.
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DO NOT MOVE WHILE LIT. Wax may be hot & spill.
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NEVER LEAVE A CANDLE BURNING UNATTENDED.
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KEEP AWAY FROM WATER. If any water contaminates the candle, the heat from the hot wax will cause it to bubble and spit. Also, keep the wax free of foreign materials/objects.
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FOLD THE EDGES OF YOUR PILLAR CANDLE INWARDS. Pillar candles are designed to not burn to the edges in order to prevent spillage. When the wax is soft and malleable after burning, please fold the edges of your pillar candle inwards towards the wick. This extends the life of your pillar candle.
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DO NOT BURN FOR MORE THAN 2 HOURS PER USE. This will ensure the wick will not soot from too much combustion build-up.
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DO NOT BURN CANDLE ALL THE WAY DOWN. The candle is finished when 1/2" of wax remains at the bottom. Burning any lower risks damage to surfaces.
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Beeswax pales as it oxidises. This is a 100% natural process.
FAILURE TO FOLLOW THIS ADVICE MAY RESULT IN SMOKE DAMAGE, INJURY, OR FIRE.
CONTAINER CANDLE CARE
Follow these tips to safely enjoy your candles
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TRIM YOUR WICKS TO 1/4" BEFORE EVERY BURN. Keeping your wick trimmed prevents the candle from getting too hot. This helps provide an even burn that stops tunnelling.
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PLACE CANDLES ON HEAT-PROOF SURFACES. The bottom of some containers may become very hot and damage table tops or other surfaces. Failure to do so may also result in a fire risk.
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NEVER LEAVE A CANDLE BURNING UNATTENDED.
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WHEN YOU FIRST LIGHT YOUR CANDLE, PLEASE BURN FOR 2-3 HOURS. This is so the melt pool reaches the edges of the container and evens out, preventing tunnelling.
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DO NOT BURN YOUR CANDLE FOR MORE THAN 4 HOURS AT A TIME. This stops your candle from getting too hot and possibly breaking the container.
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KEEP LIT CANDLES AWAY FROM FLAMMABLE OBJECTS, CHILDREN, PETS, OPEN WINDOWS, AND DRAFTY AREAS.
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KEEP AWAY FROM WATER. If any liquid contaminates the candle, the heat from the hot wax will cause it to bubble and spit.
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DO NOT TOUCH CONTAINER ONCE CANDLE IS LIT. The surface may be hot.
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DO NOT BURN CANDLE ALL THE WAY DOWN. The candle is finished when 1/2" of wax remains at the bottom. Burning any lower risks glass cracking or shattering.
FAILURE TO FOLLOW THIS ADVICE MAY RESULT IN SMOKE DAMAGE, INJURY, OR FIRE.
FREQUENTLY ASKED QUESTIONS
Find answers to common questions here. Can't see your query? Email us
POLICIES
Shipping
PACKAGING
Orders are shipped in Dragonflame-branded boxes, packed with care and attention so that your products arrive exactly as we sent them. If you require discreet packaging (e.g. a lovely gift for someone who shares your mailbox) please email us with your order number as soon as possible after checkout.
SHIPPING METHODS & DELIVERY COST
We use give customers the option of Yodel or Royal Mail and offer free shipping on all orders over £30.
DELIVERY TIME
We aim to get your order as soon as possible, typically within 1 or 2 days. Once your order has been processed you will receive an email informing you of your delivery details. Including packaging time, please expect delivery within 3 to 5 working days.
To collect your order from Stapleford, Nottingham instead of paying for delivery, simply select 'Local Collection' at checkout.
Once your order is lovingly prepared and ready, you will receive a link by email to book a time and date for collection.
And the best part? It's free
Collection
Returns
&
Refunds
DAMAGED ITEMS
We strive to assure your items are protected during shipping, but in the rare case that any part of your order arrives damaged please email us within 48 hours of receiving delivery.
Please include in the email:
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Your order number
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An image of the product with its damage clearly displayed
We aim to respond to all queries within 2 working days.
LOST OR UNDELIVERED ORDERS
If your order has not arrived within the recommended delivery time, please email us so that we can raise a query with the courier. Please include your order number in the email.